
On cover: Understanding total quality management.
Contents: Bk. 1. Quality revolution
bk. 2. Quality trilogy
bk. 3. Quality control
bk. 4. Quality improvement - - bk. 5. Implementation of total quality management.
Total quality management. ISBN 1856670244. Published by West Midlands Travel Training in 1991. Publication and catalogue information, links to buy online and reader comments.