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Introducing a customer-centric process
Why customers count
Why collaborative project management is not enough
Measuring project performance
Customer centricity in practice: a case study
Customer centricity in a project environment
Refining your customer-centric approach
Implementing exceed
Moving forward with customer-centric project management.
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Customer-centric project management by Elizabeth Harrin. ISBN 9781409443131. Published by Gower in 2012. Publication and catalogue information, links to buy online and reader comments.