Includes index.
The power of touchpoints: the action is in the interaction
The commitment to mastery: the choice is yours
Use your head: the commitment to inquiry
Use your heart: the commitment to reflection
Use your hands: the commitment to practice
Mastering the touch: how can I help?
Recommended reading.
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Touchpoints : creating powerful leadership connections in the smallest of moments by Douglas R. Conant. ISBN 9781118004357. Published by Jossey-Bass in 2011. Publication and catalogue information, links to buy online and reader comments.
