Includes indexes.
workbook 1. Organisations
workbook 2. Business strategy
workbook 3. FM and FM strategy
workbook 4. Human resouces
workbook 5. Support services
workbook 6. Risk management
workbook 7. Customer service
workbook 8. Property portfolio
workbook 9. Space management
workbook 10 Building design
workbook 11. Information management and communication
workbook 12. Quality management
workbook 13. Premises management
workbook 14. Financial management
workbook 15. Procurement
workbook 16. Environment.
BIFM : British Institute of Facilities Management. ISBN 9780751742640. Published by BPP Learning Media in 2007. Publication and catalogue information, links to buy online and reader comments.