A collection of articles previously published in the Harvard business review.
Why innovation in health care is so hard / Regina E. Herzlinger
Presenteeism : at work
but out of it / Paul Hemp
Change through persuasion / David A. Garvin and Michael A. Roberto
Clueing in customers / Leonard L. Berry and Neeli Bendapudi
Just-in-time delivery comes to knowledge management / Thomas H. Davenport and John Glaser
Let's put consumers in charge of health care / Regina E. Herzlinger
Saving money, saving lives / Jon Meliones
Will disruptive innovations cure health care? / Clayton M. Christensen, Richard Bohmer, and John Kenagy.
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Harvard business review on managing health care. ISBN 9781422121078. Published by Harvard Business School Press in 2007. Publication and catalogue information, links to buy online and reader comments.
