Setting the stage : an overview of healthcare
Risk and the harm caused by healthcare
Healthcare : a dysfunctional system
Naming, blaming and shaming
Human error and complex systems
Knowing what to do
Ethics, professional behaviour and regulation
When things go wrong : looking after the people involved
When things go wrong : preventing a recurrence
Getting the best out of people
Getting the best out of the system
Where to now?
Safety and ethics in healthcare : a guide to getting it right by Bill Runciman. ISBN 9780754644378. Published by Ashgate in 2007. Publication and catalogue information, links to buy online and reader comments.