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Measuring customer service effectiveness

Sarah Cook

Publication Data

Title Measuring customer service effectiveness
Author Sarah Cook
Publisher Gower
Publication date 2004
Publication location Aldershot
Language English

Descriptive Notes

Includes index.

Topics

Customer services :: Quality control
Customer services :: Evaluation
012266390

Catalogue Data

OBNB ID GBA3U7248
ISBN 10 0566085380
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.712072

ISBD

P1053 viii, 160 p.

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Measuring customer service effectiveness by Sarah Cook. ISBN 0566085380. Published by Gower in 2004. Publication and catalogue information, links to buy online and reader comments.

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