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Customer care : how to improve competitiveness, staff motivation and profitability in today's service-driven organization

Sarah Cook

Publication Data

Title Customer care : how to improve competitiveness, staff motivation and profitability in today's service-driven organization
Author Sarah Cook
Publisher Kogan Page
Publication date 1997
Publication location London
Language English

Descriptive Notes

Previous ed.: 1992.

Topics

Customer relations
010098056

Catalogue Data

OBNB ID GB96X2669
ISBN 10 0749420758
ISBN 13 n/a
Type BibliographicResource, Book
Dewey Classification 658.812

ISBD

P1008>2nd 2nd ed.
P1053 222p.

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Customer care : how to improve competitiveness, staff motivation and profitability in today's service-driven organization by Sarah Cook. ISBN 0749420758. Published by Kogan Page in 1997. Publication and catalogue information, links to buy online and reader comments.